中國醫藥大學圖書館藏資料
資料類型BOOK
書刊名Library service design :a LITA guide to holistic assessment, insight, and improvement /Joe J. Marquez and Annie Downey.
出版地/出版者/出版年Lanham, MD :Rowman & Littlefield,c2016.
稽核項xviii, 137 p. :ill. ;24 cm.
叢書名Library Information Technology Association (LITA) guides
國際標準書號/價格9781442263840$q(pbk.)
國際標準書號/價格1442263849$q(pbk.)
國際標準書號/價格1442263830
國際標準書號/價格9781442263833
標題Public services (Libraries)
標題Public services (Libraries)--Evaluation.
標題Library planning.
主要作者Marquez, Joe,1970-
其他作者Downey, Annie,1974-
內容註The case for service design in libraries, or libraries as systems -- What is service design? -- Service design, in practice -- Tools and techniques -- Adapting service design to your library -- Looking forward.
摘要註"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide as a toolkit to implement service design studies and projects at all types of libraries. Library Service Design begins with directions for creating a service design team, assembling a user working group for your library, and moving through the various phases in a service design journey. The authors outline the tools required to gain insight into user behavior and expectation as well as waysto diagnose the difference between a symptom and a problemwhen users interact within the library environment. This book features a series of examples that the service designteam can use when working with library staff and patrons to discover current user experience and ways to refine services to better meet user expectations"--Provided by publisher.
附註Includes bibliographical references and index.
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  Z711  M348L  2016    

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